For the fourth time in three months, a Symantec safety product is crashing person apps, and this time it is the newest Chrome launch, v78, which rolled out earlier this week, on Tuesday, October 22.
In accordance with reviews on Reddit [1, 2] the Google assist boards [1, 2], and in feedback on the official Google Chrome weblog, Symantec Endpoint Safety 14 is crashing Chrome 78 situations with an “Aw, Snap! One thing went unsuitable whereas displaying this webpage.” error, as seen within the screenshot above.
Customers have been unable to make use of Chrome 78 in any respect, based on reviews, with the browser refusing to load any internet pages.
The errors have been plaguing customers for the previous two days, with the overwhelming majority of reviews coming from enterprise environments, the place SEP installs are extra prevalent.
Whereas Symantec didn’t reply to a request for remark from ZDNet, the corporate did publish a assist doc admitting the problems.
In accordance with the antivirus maker, the problems are solely affecting SEP 14 customers on Home windows 10 RS1, Home windows Server 2012, and Home windows Server 2016 working techniques. Symantec customers on different OS variations can repair this by updating to the newest SEP 14.2 launch.
Customers of Microsoft Edge Chromium are additionally impacted, however the Chromium-based Edge model has not been formally launched; therefore there are nearly no customers impacted by this concern in the true world.
The difficulty of SEP crashing Chrome 78 browsers ought to haven’t stunned Symantec workers, who acquired early warnings about this greater than three months in the past, based on a bug report filed in early August whereas Chrome 78 was nonetheless in testing within the Canary channel.
Symantec blamed the difficulty on Microsoft’s Code Integrity safety characteristic, which Google makes use of to guard the Chrome browser course of.
As a short lived answer, Symantec recommends that customers exclude Chrome from receiving safety from their antivirus product, or modify their Chrome purchasers, so the browser begins with out Code Integrity protections.
Nonetheless, this opens the browser to numerous assaults and isn’t advisable so long as customers can merely use one other browser till that is fastened.
The directions for each options are detailed within the Symantec assist doc linked above.
Earlier Symantec incidents
This isn’t the primary time that Symantec has borked person techniques or their apps. There have been a minimum of three different main incidents prior to now three months.
In August, Symantec and Norton antiviruses blocked the brand new Home windows updates signed with the SHA2 algorithm as a result of the merchandise weren’t up to date to deal with the brand new replace scheme, regardless of Microsoft asserting the adjustments six months prematurely.
Additionally in August, Symantec Knowledge Loss Prevention crashed Google Chrome 76 browsers on macOS.
Earlier this month, in October, the identical SEP antivirus induced Home windows 7, eight, and 10 techniques to enter a BSOD (Blue Display screen of Dying) state after receiving the October 2019 Patch Tuesday updates. Some organizations reported having as a lot as 10,000 techniques enter BSODs.